Aardvarky operate an Auto Renewal Policy on all products and services, which is designed to ensure continuity of service.

Customers can opt out from Auto Renewal or manage their Auto Renewal settings for individual or all UK2 products and services via their Account Control Panel.

For customers with Auto Renewal active, fees for the Renewal Term are payable seven (7) days in advance of the contract expiry date.

As per the Aardvarky Cancellation Policy customers wishing to cancel their Auto Renewal must do so, in writing (using the subject ‘Cancellation’ in the Aardvarky Ticket System) at least 14 days prior to the contract expiry date.

It is important that customers ensure their contact and billing details, specifically their email address is up to date. You will be notified when a payment has been taken from your credit card.

To ensure services are renewed via Auto Renewal, customers must ensure that their contact and billing details are updated at all times. Customers updating Credit/Debit Card details must be aware that they will be at risk of losing services if details are not updated before the day services are scheduled to expire. UK2 cannot be held responsible for loss of a Domain Name if the Auto Renewal is cancelled or a customers contact and billing details are not up to date, therefore preventing the Auto Renewal from taking place.

Auto Renewal of Aardvarky services is excluded from the Aardvarky 30 Day Refund Policy as it is the customers responsibility to cancel services, in writing, 14 days prior to the contract expiry date.

If you have any problems with or enquiries about our Auto Renewal service, please contact our Billing Team. You can call on 01295 278777 between 9.00am and 5.00pm, Monday to Friday or you can submit a ticket at all times.